- We keep only what it takes to run your account, deliver your orders and keep them safe.
- No advertising or tracking cookies, and we never sell your data.
- Passwords are stored as one-way hashes; two-factor sign-in is one click away.
- We email you only about your account and orders.
1. Who we are
Elevate Store runs this website and the Telegram bot @TheElevatebot, and is responsible for the information described here. How to reach us is at the end of this page.
2. What we collect
What you give us
- Your account — your name, email address and password (stored only as a one-way hash), and your authenticator secret if you turn on two-factor sign-in.
- If you use the bot — your Telegram user ID, username and name, which Telegram shares with every bot you open.
- What you send us — account details you provide for an activation, notes on replacement requests, and messages to support.
What comes from using the shop
- Orders and your wallet — what you bought, when and for how much, what was delivered, and every top-up, refund and bonus.
- Payments — the amount, method and reference of each payment (for example an invoice number or a transaction ID). We never see or store card numbers or the password of your exchange account.
- Referrals — who joined through your link, so bonuses reach the right person.
- Security information — your IP address and the kind of device and browser you use, when you sign in, sign up or check out. It's how we stop account takeovers, fake sign-ups and referral abuse, and how the Signed-in devices list works.
3. Why we use it
- To create and secure your account, and sign you in.
- To take payments, deliver and activate what you buy, and keep your order history.
- To handle warranty and replacement requests, and answer support.
- To send the messages the service needs: sign-in and reset codes, security alerts (for example "your password was changed"), and updates on your orders — by email, on the site under Notifications, and in the bot if you use it.
- To prevent fraud and abuse of payments, freebies, discounts and referrals.
Shop announcements (new products, restocks, offers) are posted in the bot and under Announcements on the site. We don't use your email for marketing.
6. How long we keep it
We keep your account for as long as you have it. Orders, payments and wallet history are kept afterwards as a record of what was bought and paid, and to deal with warranty claims and disputes. Sign-in codes expire within minutes, and security logs are kept only as long as they're useful for protecting accounts.
7. How we protect it
- Everything travels over encrypted HTTPS.
- Passwords are stored only as salted one-way hashes; sign-in and reset codes are single-use and short-lived.
- Repeated wrong sign-ins are slowed down, and you can add two-factor sign-in with any authenticator app.
- You can see every device signed in to your account and sign the others out.
No system is perfectly secure, so please use a strong password of your own and never share your codes — our team will never ask for them.
8. Your choices
- Change your name, email and password, and turn two-factor sign-in on or off, under Account.
- Ask us for a copy of the information we hold about you, to correct it, or to delete your account — contact support. Some records (orders and payments) may have to be kept, as explained above.
9. Children
Elevate Store isn't meant for anyone under 16, and we don't knowingly collect information from children.
10. Changes and contact
If we change this policy, the date at the top changes too. Questions or requests about your information? Visit Support or message @Zubair0866 on Telegram.